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Branding

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What can and cannot be customized?

What can be customized?
  • The name of the Skill Assistant can be customized in the Slack app settings.
What cannot be customized? Some branding cannot be customized in Slack, because Slack does not support it:
  • The icon of the Skill Assistant.
  • The description of the Skill Assistant app.

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How to customize the application in Slack?

You can customize the name of the Slack Skill Assistant by following these steps:
1

Open Slack and click on ”+ Add apps”.
2

Search for “Skill Assistant” and select the Skill Assistant app.Search for Skill Assistant
3

Click on the “About” tab
4

Click on the “Configuration” button. This will open the configuration page of the Skill Assistant app.Configuration button
5

Scroll down to the “Bot User” section
6

Click on the “Edit” button. This will open a dialog to change the name of the Skill Assistant app.Edit button
7

Change the name of the Skill Assistant app to the name you want to use.
8

Click on the “Save Changes” button to save the changes.

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Customize the content of messages

The content of the messages that are sent by the TechWolf Skill Assistant can be customized to better fit your company’s needs. The following attributes can be customized:
  • The wording of the messages can be changed to better fit your company’s culture. More information can be found in the wording section.
  • The language of the messages. More information can be found in the language section.
  • The skill vocabulary used to display the skills. This can be TechWolf skills or Workday skills.
  • The amount of skills that are suggested per message.
  • The grouping of the skills in the suggestions. Skills can be grouped by Skill Cluster or have no grouping. For skills grouped by Skill Cluster, the maximum number of skills per cluster can be set. This can only be used when using the TechWolf skill vocabulary.
  • The option to show the sources of the skills in the suggestions. This can be set to show the source of the skills or not.
  • The option to show the English skill descriptions of the suggestions. This can only be used when using the TechWolf skill vocabulary and is only available in Microsoft Teams.
These customizations are configured by TechWolf. Let us know what you would like to change and we will make the necessary adjustments.

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Customize the language of messages

The TechWolf Skill Assistant sends messages to users in the language that is set by the user in their app. This is only the case if the language is one of the allowed languages, otherwise English is used. You can customize in which languages your employees are allowed to use. If one of your employees uses a language we support, but that is not allowed, they will also default to English. The allowed languages of the messages can be set to a subset of the following languages: English, French, German and Dutch. The allowed languages of skills in TechWolf vocabulary are: English, French, German and Dutch. The allowed languages of skills in other vocabularies are: English.

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Customize the wording of messages

Messages can also be changed from their default messaging. Those messages can contain:
  • The name of the person the message was sent to (only if the name is stored in the TechWolf system).
  • A link that is not personalized.
  • Any text of course.
The following lists all possible messages and their default text. We highly recommend customizing these messages to your company to greatly improve user experience
  • Installation message: The first message the user receives.

Hello!

I’m the Skill Assistant, here to help you keep your skills profile accurate and up to date. Here’s how I can assist you:

  • I’ll send you skill suggestions that you can review and validate.
  • You can manage your skill profile in the Skill Profile tab.

If you have any questions or need assistance, contact us at support@techwolf.com.

  • Hello message: The Skill Assistant’s answer to a message containing hello or a similar word in other languages.

Hello! I’m the Skill Assistant, here to help you keep your skills profile accurate and up to date. I’ll send you skill suggestions that you can review and validate to ensure your profile reflects your expertise. You can manage your own skill profile in the Skill Profile tab.
  • Help message: The Skill Assistant’s answer to a message containing Help.

Hello! I’m the Skill Assistant, here to help you keep your skills profile accurate and up to date. I’ll send you skill suggestions that you can review and validate to ensure your profile reflects your expertise. You can manage your own skill profile in the Skill Profile tab.
  • Hello/Help message for unlinked users: The Skill Assistant’s answer to a message containing hello or help or a similar word in other languages when the user is not linked to an employee in the TechWolf system.

Hello! I’m the Skill Assistant, here to help you keep your skills profile accurate and up to date.

You currently do not have access. Contact your HR department to get access.

  • Timed suggestion message: The text above a suggestion message that is sent on the configured interval. There were no open suggestions before this one.

Hi, below you can find a number of suggested skills for you. Deselect skills that you feel you do not have.
  • Validate more message: The text above new suggestions when the user requested more suggestions on the previous set.

Hi, below you can find a number of additional suggested skills for you. Deselect skills that you feel you do not have.
  • Reminder message: The text above a suggestion message that is sent on the configured interval. There were open suggestions before this one.

Hi, this is a reminder. Below you can find a number of suggested skills for you. Deselect skills that you feel you do not have.
  • No more skills message: When the user wants to validate more, but there are no more suggestions for now.

There are no more skills to validate at this time!

Good work 🥳

  • Submitted message: When the user submits their suggestions, the text on that card changes.

Your response has been successfully submitted.
  • Outdated message: Previous unsubmitted suggestions are closed, and new suggestions are sent. This is the text that is shown on the old suggestions.

This request no longer exists. A more recent reminder has been sent with a list of skills for you to validate.

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Customize the scheduling of messages

The TechWolf Skill Assistant sends messages to users on a regular basis. This scheduling of the messages can be customized to fit your company’s needs. The following attributes can be customized:
  • How often messages are sent. The options are daily, weekly, or monthly. When set to daily, suggestions will be sent every weekday. When set to weekly, suggestions will be sent every Monday. When set to monthly, suggestions will be sent on the first Monday of the month.
  • The time when messages begin sending. This process may take some time. You can set it to a specific time of day, either on the hour or the half-hour.
  • The amount of time to wait before sending a reminder message. This can be set to a specific amount of days.
  • Whether all messages are sent at the same time or based on each user’s country median time zone.
These customizations are configured by TechWolf. Let us know what you would like to change and we will make the necessary adjustments.