Before beginning data transfers, you must request that SAP whitelists the SFTP server provided by TechWolf. The following step-by-step guide shows how to submit a support request to SAP with the details of your SFTP server to ensure secure connectivity.
1

Go to the Create an Incident page

To create an SAP support case, go to the Create an Incident page. You will need to be logged in with a valid S-user account for this. The account should have the Display Cloud Data and Cases permissions.
2

Select your SAP system

You will need to fill in some basic information. Your customer number and name are already filled in. Select the SAP system that you want to enable the TechWolf integration for. After selecting the system, the Product Area should not be a required field anymore and should be greyed out.
step_1_system_details

3

Fill in the Description

Fill in the Subject and Description to request whitelisting the SFTP server. Below, we have drafted a Subject and Description which you can use. Make sure to fill in your SAP SF SystemSubject:
Request FQDN whitelist for SFTP server
Description:
Following this support page: https://me.sap.com/notes/3122406, we want to allowlist a TechWolf SFTP server on our <Your SAP SF system> tenant:

- SFTP IP address: The TechWolf server does not have a static IP address
- SFTP Hostname (FQDN): eu3.sftp.techwolf.ai
- Port Number: 22

Business reason: We want to export HR core data to TechWolf.

Is it possible to allowlist this SFTP server on our tenant please?
Kind regards,
<Your name>
step_2_fill_in_description

4

Select the Subproduct

Select the relevant Subproduct for this request. Search for and select LOD-SF-PLT-IPR as this relates to IP management.
step_3_select_subproduct

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5

Review the Incident page

Scroll to the end of the page. The Attachments, Details, and Priority sections can be left as is. Click on Review & Submit Incident to give the page a final review.
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6

Submit the Incident page

Scroll to the end of the page. Click on the Submit Incident button to submit the request.
step_7_submit_incident

7

Follow up on the request

The SFTP server should be whitelisted within a couple of working days.