Branding
What can be customized?
The name of the Skill Assistant can be customized.How to customize the application in Workday?
To customize the name of the Workday Skill Assistant, it needs to be configured in both TechWolf and Workday. You can set the name of the Workday Skill Assistant during the creation of the custom task, as described in the deployment steps of the installation guide.Customize the content of messages
The content of the messages that are sent by the TechWolf Skill Assistant can be customized to better fit your company’s needs. The following attributes can be customized:- The wording of the messages can be changed to better fit your company’s culture. More information can be found in the wording section.
- The language of the messages. More information can be found in the language section.
- The amount of skills that are suggested per message.
- The option to show the sources of the skills in the suggestions. This can be set to show the source of the skills or not.
- The option to show the skill descriptions of the suggestions. This is only available when using the TechWolf or Workday skill vocabulary.
- The labels of the self-rated Skill proficiency levels, shared by the validation flow and the Skill Profile tab.
Customize the language of messages
The TechWolf Skill Assistant sends messages to users in the language that is set by the user in their app. This is only the case if the language is one of the allowed languages, otherwise English is used. You can customize in which languages your employees are allowed to use. If one of your employees uses a language we support, but that is not allowed, they will also default to English. The allowed languages of the messages can be set to a subset of the following languages: English, French, German and Dutch.Customize the wording of messages
Messages can also be changed from their default messaging. Those messages can contain any text of course. The following lists all possible messages and their default text. We highly recommend customizing these messages to your company to greatly improve user experienceNotification messages
- Timed suggestion notification: The notification that is sent on the configured interval.
Hi, below you can find a number of suggested skills for you. Deselect skills
that you feel you do not have.
- Reminder notification: The notification that is sent on the configured interval when there has been no interaction with the application.
Hi, this is a reminder. Below you can find a number of suggested skills for
you. Deselect skills that you feel you do not have.
Home card messages
The home card is the card shown on the Workday home page, see the how it looks page. Each of its texts can be customized:- Home card header: The title of the home card.
Skill Suggestions
- Home card subtitle: The text shown under the home card header.
Update your worker skill profile
- Home card action required label: The label shown on the home card when the user has open skill suggestions.
ACTION REQUIRED
- Home card no action required label: The label shown on the home card when the user has no open skill suggestions.
NO ACTION REQUIRED
- Home card with suggestions message: The message shown on the home card
when the user has open skill suggestions. The placeholder
{{suggestion_amount}}is replaced with the number of open suggestions and can be used in your customized message.
You have {{suggestion_amount}} open skill suggestion for review.
- Home card without suggestions message: The message shown on the home card when the user has no open skill suggestions.
Your worker skill profile is up-to-date.
In-app messages
- Suggestions overview message: The message shown on the home screen above the suggestions.
Based on the available data, the below suggestions might be important to consider to further complete your Worker Profile.
Please review these suggestions by clicking on the “Review Skills” button.
- Review skills message: The message shown when the user clicks on the “Review Skills” button.
The below skills might be relevant to add to your Worker Profile. These
skills have been inferred for you based on a combination of HR and Business
data. In the “Source” column, you can see from which actual source the skill
has been inferred. Please validate the suggestions and submit the ones you
approve.
- Self-rate Proficiency Levels message: The message shown when the user lands on the (optional) self-rating proficiency levels page after validating Skill Suggestions.
For the following Skills you accepted, please rate your proficiency level.
- Approved skills message: The message shown when the user approves skills.
The approved skills have been added to your Workday profile.
- Rejected skills message: The message shown when the user rejects skills.
The rejected skills have been saved.
- No more skills message: When the user wants to validate more, but there are no more suggestions for now.
There are no more skills to validate at this time!
Good work 🥳
Skill Profile tab messages
The Skill Profile tab is described on the how it works page. Its texts are customizable too:- Skill profile page description: The message shown at the top of the Skill Profile tab.
This page shows the skills currently on your Workday worker profile. Add a
skill, set your self-rated proficiency, re-accept a skill you previously
rejected, or remove one that is no longer relevant. Each change is
confirmed before it is saved.
- Add a skill popup description: The message shown in the popup that opens from the “Add a skill” button.
Search for a skill to add to your profile.
- Remove skill confirmation: The question asked before a skill is
removed. The placeholder
{{skill}}is replaced with the skill name.
Are you sure you no longer have the skill {{skill}}?
- Add skill back confirmation: The question asked before a rejected
skill is added back. The placeholder
{{skill}}is replaced with the skill name.
Are you sure you want to add {{skill}} back to your profile?
Customize the scheduling of messages
The TechWolf Skill Assistant sends messages to users on a regular basis. This scheduling of the messages can be customized to fit your company’s needs. The following attributes can be customized:- How often suggestions are sent. The options are daily, weekly, monthly, quarterly (every 3 months), biannually (every 6 months), or yearly. By default, daily sends every weekday, weekly sends every Monday, and monthly, quarterly, biannually, and yearly send on the first Monday of the relevant month.
- For weekly and longer frequencies, the day on which suggestions are sent
can be customized in one of two ways:
- By weekday: pick a specific weekday (Monday–Friday). For monthly, quarterly, biannually, and yearly frequencies, you also pick which occurrence of that weekday within the month (first, second, third, or fourth — for example, the third Wednesday).
- By date: pick a fixed day of the month (1–28). If that date falls on a weekend, sending shifts to the next Monday. This option applies to monthly and longer frequencies.
- For quarterly, biannually, and yearly frequencies, the starting month can be configured. For example, quarterly starting in February sends in February, May, August, and November.
- The time when messages begin sending. This process may take some time. You can set it to a specific time of day, either on the hour or the half-hour.
- The amount of time to wait before sending a reminder message to users with open suggestions. This can be set to a specific number of days. For example, if the reminder window is set to 3 days and the user has not validated the skill suggestions received on Monday, they will receive a reminder on Thursday. If the user validates the suggestions on Tuesday and chooses to validate more suggestions, but then leaves the new suggestions open, the reminder window is reset and a new reminder will be sent on Friday. Reminder messages are only sent on weekdays, so if the reminder window expires during the weekend, the reminder will be sent on Monday. Reminders can also follow the suggestion frequency; in that case, on each send day, employees who still have open suggestions from a previous send day receive a reminder, and employees without any open suggestions receive new suggestions if any are available.
- Whether all messages are sent at the same time or based on each user’s
- A minimum number of Skills that must be available before suggestions are sent to an Employee.