Troubleshooting

This page gives a short overview of the most frequent causes behind integration issues with our APIs.

Status Page

TechWolf provides a status page over at https://status.techwolf.ai/ , which will show any incidents that may be in progress. Our status page also supports alerts, informing you instantly if we are experiencing issues with any of our services.

Environment & Path

Mistyped or badly formatted URLs are the most frequent cause of connectivity issues. Before sending in a support ticket, make sure to double check if you have entered the subdomain for the environment as well as the path to the endpoint correctly. Be especially alert for missing or additional slashes (keep in mind that our API does not support trailing slashes).

The Skill Engine API redirects messages sent over HTTP to HTTPS through a permanent redirect (301) - if your system does not allow for such redirects, make sure to stick with the HTTPS address.

Authentication

Another possible source of problems is the authentication flow. Are you sure you're not mixing credentials between environments? You can use the jwt debugger to take a quick look. The debugger can also help you double check that your token is not corrupt and is still valid.

TechWolf uses Auth0 as an identity provider. Auth0 periodically rotates its certificates for security reasons, meaning you should make sure that your system works with certificate authorities rather than individual certificates.

Still Can't Connect?

Our service desk is here to help! We'll try and get back to you as quickly as possible. To make sure we can help you, please make sure to include a detailed overview of your situation, including things like:

• What error message are you getting?
• When did this problem occur?
• Is other functionality still working?
• Do you have a sample request that triggers the issues?

With the above information, we will start our investigation and get you back up and running as soon as we can.